Return & Refund Policy

Effective Date: October 1, 2025
Company Name: ENGMO
Address: Av. de Salobreña, 10, 18600 Motril, Granada, Spain
Contact: +34 644 309 941
DNI: 43693181N

1. Introduction

At ENGMO, we are committed to providing our learners with high-quality English learning content and services. This Return & Refund Policy outlines the terms under which refunds may be issued for purchases made through our website or application.

By subscribing to or purchasing any of our services, you agree to this policy.

2. Digital Products and Subscriptions

ENGMO provides digital learning services and online educational materials, including premium tasks, lessons, and exclusive content.
Because digital content is accessible immediately after purchase, refunds are generally not available once access has been granted.

However, we understand that exceptional circumstances may arise.

3. Eligibility for Refunds

You may be eligible for a refund if:

  • You were charged more than once for the same subscription.

  • You were unable to access your purchased content due to a verified technical issue on our end.

  • Your subscription was renewed automatically after you had cancelled it before the renewal date.

To qualify, refund requests must be submitted within 14 days of the purchase or renewal date.

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Full name and email address used for the purchase

  • Proof of payment (receipt or transaction ID)

  • Description of the issue

📞 Phone: +34 644 309 941
📍 Address: Av. de Salobreña, 10, 18600 Motril, Granada, Spain
📧 (Insert your email if available)

Our support team will review your case and respond within 5–10 business days.

5. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction.
Please note that it may take 5–14 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after accessing premium content.

  • You did not use or complete the lessons during your subscription period.

  • You violated ENGMO’s Terms of Service or engaged in misuse of the platform.

  • Requests made after 14 days from the transaction date.

7. Cancellations

You may cancel your ENGMO Premium subscription at any time through your account settings.
Upon cancellation, you will retain access to premium content until the end of your current billing period. No partial refunds are provided for unused time.

8. Contact Us

For all questions related to returns, cancellations, or refunds, please reach out to us at:

📍 ENGMO
Av. de Salobreña, 10, 18600 Motril, Granada, Spain
📞 +34 644 309 941
📧 Tilas.es3@gmail.com